Frequently asked questions

I am looking at a lot of party options for my child. Why Should I choose ClimbZone?

ClimbZone is dedicated to offering safe, fun and affordable parties to kids of all ages. ClimbZone has been in business for over 4 years and has hosted thousands of Birthday Parties and Special Events. We strive to provide a stress-free service, experience and lasting memories to our customers.

You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

What an I allowed to bring to the party? What do I need to bring?

Feel free to bring a Birthday Cake, cupcakes or cookies, candles, presents, and birthday child! We allow outside food, so don’t forget to order or bring food for all your guests! Just remember that we do not have the ability to store ice cream cakes and Sterno’s are not allowed.

Can I bring my own decorations, plates and napkins?

Yes, if you would like to bring your own decorations or themed decorations, plates, and napkins, you are more than welcome to do so!

Is there a place to put presents?

Yes, we have carts for presents to be kept.

What types of payment do you accept at ClimbZone?

We accept cash and all major debit and credit cards.

Do you have food and drinks available?

Yes, we sell a variety of light snacks, ice cream and cold beverages. We also allow you to bring in outside food, whether you are having a birthday party in one of our party spaces, or if you just want to bring a lunch.

Do we get a party host with the party room?

Yes, you will have a party host at the beginning for training and the entire duration of your party room.

Does the minimum of 10 guests include the birthday child?

For our Cliffhanger party package the birthday child is included in the 10 guests. For our Edge of Time party package the birthday child is free.

Are children younger than 2 free with parties?

Yes, however there are no attractions available for children under 2.

Is there an age limit?

Yes, ages 2 and up can climb and use our soft play area.

What are the waivers?

The waivers outline the risks associated with climbing on our climbing wall and ropes course. We require waivers to be filled out for each guest before they are allowed to climb or participate in any of our activities.

Waivers can be signed by clicking the SIGN  OUR WAIVER link at the bottom of the website.

How is my party ran? What is the schedule of the party?

Our staff will begin your party by checking in all guests for waivers. When your party time starts, your host will take the climbers to be trained and harnessed. You will have approximately 90 minutes to climb and then the following hour will be spent in our party room with the party host. Once your hour is up the room will need to be cleaned for following parties, but your guests are allowed to stay and enjoy the facility for as long as they like.

What is the maximun number of guests I can have at our party?

We do not have a maximum but we would recommend no more than 30 people if you are concerned about seating at the table. If your party grows to larger than 30, we have 2 adjoining rooms that we could open up for you to host all your guests comfortably.

Do you do parties on weekdays?

Yes! We do parties 6 days a week! These are great for families who like the entire park to themselves! You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

 

How early can I arrive for my party?

We recommend arriving 20 minutes early for your party. Your guests should also arrive 10-15 minutes early.

Can we bring our own pizza or outside food?

Yes! We allow all outside food to be brought in. Please do not bring alcohol, glass or stenos to warm up your food.

Is ice cream okay to bring?

Unfortunately we do not have the space to store your ice cream.

Can we bring our own drinks?

Yes! We allow outside food and drinks inside our facility. If you need additional drinks we offer soda, Gatorades and more. We also have water fountains.

What is your cancellation policy?

CANCELLATION POLICY
Birthday Parties & Team Events: There is a no cancellation fee if you cancel the party more than 7 days before the reservation date. Within 7 days of the reservation, the deposit is non-refundable. If you choose to reschedule your party for a later date we will work with you to re-schedule. Deposits are applied to the remaining balance at the end of the party.

Special Events: a 50% non-refundable deposit is required to book a special event. If you cancel your event you will forfeit the full deposit.

Weather: If acts of God or Weather cause the facility to close, your party will be re-scheduled. No refunds will be given due to weather or acts of God.

You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

Can I come into the facility and reserve a group of tables to use for my own party without renting one of your party spaces?

Unfortunately, you cannot. We have limited open seating that cannot be held, but can certainly be used for a quick special snack. Balloons and personal decorations are not permitted in the café area.

Is there a place to eat inside if you bring a picnic lunch?

Yes. We have a small, clean café area open to those who either purchase entry as a walk-in or have come in with general reservations. Seating is available on a first come/first served basis. Because seating is limited, we ask that you are courteous of other guests and only use the tables for as long as it take you to enjoy a snack, a quick meal, or a cupcake. We offer plenty of cubbies and lockers to store your stuff, and there is comfortable seating throughout the facility, should you need to take a break.

Where can I get the waivers?

We recommend that parents sign waivers for their children on our website in advance so that it will automatically be in our system when they arrive. Every customer wishing to participate in our attractions is required to sign a waiver. Waivers only need to be signed once per year.

Waivers can be signed by clicking the SIGN OUR WAIVER link at the bootom of the website.

Can you pencil me in and hold that party spot so I can run the info over with my Husband/Wife, and give a call back to give you the deposit?

Unfortunately we cannot pencil anyone in because we are required to have a 50% deposit down to hold the spot. However as soon as you are ready to book, you can go online and book your party any time by clicking the BOOK A PARTY link!

What is a good tome to call in advanced for a party?

To ensure you get the time and date you prefer, we would recommend booking your party at least 3 weeks before the party. The easiest way to book a party is to book online through our website. Click the BOOK A PARTY link at the top of the site to book it.

I have some kids that are coming to our party that are very young, like 4 and under. Do we have to pay for them?

Any child older than 2 that is accessing any attractions, regardless of age, will need to be paid for.